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Fearnville Road, Leeds, LS8 3DZ United Kingdom

We are available 24/ 7. Call Now. +44 7477 180565 info@onlinemarketinggoal.com
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Call Center Outsourcing

9solutionsuk is your one stop solution for all kinds of outsourcing call center services for any business size or industry.

Top Notch Outsourcing Call Center Services

Do you want to expand your business? Or are you looking for some extended support for marketing, customer service, sales and more? If yes, Online Marketing Goal (OMG) is your one-stop solution for outsourcing call center services.

Customer support and satisfaction is the critical factor for every business’s success. It is impossible to hit the best results without developing a good connection with your clients or customers. A company that keeps customers away cannot get the best returns and form an association.

At Online Marketing Goal (OMG), we are letting you step up and get the best call center services for you. The wide range of services covers all services you need for the business. Irrespective of your business nature, scale and services, we have got you covered.

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    Our Range of Services

    Covering Every Service, you Could Outsource

    Online Marketing Goal (OMG) focuses on all the services you can outsource for the call center services. We promise to meet your every demand for customer service and call answering. You name the service, and our professionals are always ready to serve you with the best solution. 

    Customer service

    After-sale service is essential for a business to hook its customers. Once a client brings the products or takes the service, it is necessary to provide dedicated support to the client. The customer service facility lifts any business's credibility for the clients or customers. Even potential customers can reach out to ask about the services, FAQs, and many other required details. It speeds up the sales and after-sale care process at the same time.

    We offer unmatchable customer service call center services for businesses of all scales. No matter what kind of business you own, we are the right choice for you with the right expertise, experience and in-house equipment.

    Customer support services

    Irrespective of your business nature, it is pretty standard that your clients or customers have issues. From the products to the service industry, every business has clients or customers with problems with software glitches, poor quality products, late delivery, wrong orders, and other troubles. But what do they do to get these resolved?

    Customer support services are the only things every customer knows to reach out to in case of any issue. A client can get the troubleshooting done in time by reaching out to the service care center. No worries if you have a small business and cannot have your personalized customer service unit. Online Marketing Goal (OMG) is right here to get you one. 

    We have made outsourcing the customer support team easier for all businesses. You can get professionals to answer your calls, respond to questions, satisfy the issues and solve your client's problems using the knowledge base of your policies. Eventually, make all your customer happy and fulfilled with the services and products. 

    Inbound calls

    At Online Marketing Goal (OMG), we have inbound call center service teams with professionals and experts from all industries. These are the people with happy voices and compassionate tones. The individuals know how to answer any call and satisfy the caller with the required information or solutions. These inbound calls are usually about answering concerns, giving information, booking appointments, explaining products or services and dealing with the leads resulting from your promotional campaigns. 

    We make your leads qualify for the sale and get them through the process of final decision-making by telling them everything they want to know. It ends up giving you more sales, qualified leads and multiple benefits. 

    Outbound calls

    Do you want to boost your sales or tell your customers about your latest promotions? An outbound call can do this for you precisely and comparatively efficiently. Online Marketing Goal (OMG) has teams of specialized outbound call agents with a grip over the sales and marketing pitch. These people know the tricks of persuading the listeners on call without sounding like they are selling the stuff. 

    With effective message delivery and keeping the sounds interesting for the offers, they reach out to a maximum number of people at a time and spread your word to each of them. You can observe a significant boost in sales with the help of an outbound campaign. 

    Email support

    At Online Marketing Goal (OMG), we feel proud to respond to your 25% of customers who prefer writing emails for their concerns. With Proficient, time, and solution-oriented responses, we satisfy them. It is the modern way of communicating and letting your customers know you care.

    There is nothing more effective way to connect with people who do not like to talk on long calls other than emails. It is fast, reliable and timeless. Your customers can reach out as per their availability, and we are available 24/7 to give them an in-time response.  

    Chat support

    24/7 live chat support for the quickest troubleshooting and problem-solving is the ideal option for every consumer worldwide. We enable accurate time services, no waiting queues, or deserted messages for your business. Do not let your customers hold back and wait for the call Centre’s operational hours. They can message a representative anytime for inquiries, concerns and more. We are providing the ultimate chat support covering every problem and information inquiry.  

    Quality services backed by perfection

    Experience. Expertise. Efficiency

    1

    Industry knowledge 

    We have in-depth knowledge of every industry we serve. We know everything from opportunities to challenges, processes to operations, and more. The industry knowledge enables our teams to understand the nature of business, customers, and procedures and provide services accordingly.

    2

    Customer knowledge 

    Every industry has a different kind of customer; however, the customers have some similar concerns. At Online Marketing Goal (OMG), we make sure to focus on customer knowledge. Knowing the customer's language, issues, references, and behaviors enables us to help them better with questions, concerns and issues.

    3

    Trained CSRs 

    Customer representatives at Online Marketing Goal (OMG) are our strength. Over two decades, we have invested in these professionals and trained them. They are trained to empathize with customers and help them in every situation.

    4

    Records and backup 

    At Online Marketing Goal (OMG), we keep the call records and backup. These records are later used for R&D and in-house quality management and shared with clients. You can have access to the conversations between our agents and your customers.

    5

    Data safety 

    We take data security seriously. We keep our client's data safe using up-to-date servers and security systems. There is no way to compromise the client's sensitive information. Only authorized team members have access to sensitive information so that you can trust us.

    6

    Dedicated uptime services 

    No calls will remain unanswered. We are providing you with dedicated uptime services. During the uptime, our teams are there to take every call or respond to every message. We ensure a 100% response rate.

    7

    Research and development 

    Online Marketing Goal (OMG) is taking a step further in the customer care industry. We not only focus on providing you with ultimate customer services but some other take always. Our in-house teams can provide you with some research outcomes from the customer's inquiries. We can offer you evaluated reports that help to:

    • Identify problems faced by clients
    • Product/service deficiencies
    • Compare business competitors
    • Improve product/service quality
    • Increase business efficiency
    • Get more profit
    Making Outsourcing Easier

    Get started with a simple procedure

    Outsourcing call center services with Online Marketing Goal (OMG) is a matter of time. We have made the process simple for you. No matter your industry or domain, we are the proper palace for you. Get connected with us for a free quote and start your call center unit remotely. 

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